Help and Contacts

If you have any questions regarding the LethesHome service, please contact us at info@letheshome.pt or call +351 258 350 113 (call to the national landline network).

If you have any questions regarding the LethesHome Apartments service, please contact us at reservas@letheshome.pt or call +351 96 8938 838 (call from a national mobile network)

You can also contact us via Facebook (https://www.facebook.com/Letheshome), on our page if you wish.

Returns and Refunds

Letheshome is extremely concerned about the quality of its products and services.

However, if you are not satisfied with a certain product, regardless of whether it is defective or not, you can always return it.

Scope

1.1.1
www.letheshome.pt makes every effort within its reach to ensure that all the services we provide and all the products we sell are in perfect working order and in accordance with the technical characteristics we publish.

1.1.2
Anomalies may occur in the thousands of products we handle and the many customers we serve on a daily basis. We undertake to resolve them quickly, within the legal framework and our possibilities.

1.1.3
We would like to thank you in advance for your understanding and would like to remind you that for a faster resolution of your case, you should take into account the following simple procedures upon receipt:

1.1.3.1
Check that the outer packaging does not show any anomalies (damaged, wet, torn box, etc.).

1.1.3.2
Open the packaging in the indicated areas (when possible) and keep them in good condition for a period of 48 hours.

1.1.3.3
Check that the products do not have visible transport or manufacturing defects.

1.1.3.4
Note all complaints in the Reception Report.

1.1.4
The customer may also make a complaint about an anomaly by calling +351 258 350 113 (calling the national landline network) from Monday to Friday from 9:00 to 18:00, or by email to encomendas@letheshome.pt, or by registered letter to the address Vianatece Artesanato Tecelagem Lda, Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal.

1.1.5
www.letheshome.pt may request that a technician assess the complaint, with the customer being available for this assessment within a reasonably short period of time and always within the warranty period.

Return acceptance conditions

1.2.1
The customer has the right to return the products purchased whenever one of the following situations occurs:

1.2.1.1
The products delivered present manufacturing defects detected and communicated within the warranty period (see point 8 of the Terms and Conditions).

1.2.1.2
The products delivered present deficiencies caused by transportation to the assembly site, detected by the customer at the time of receipt or assembly.

1.2.1.3
The products delivered do not comply with the technical specifications indicated on www.letheshome.pt or do not reasonably serve the purposes indicated on www.letheshome.pt, with the customer being able to complain about these anomalies within a maximum period of 14 days from the date of receipt of the item.

1.2.1.4
Under the right of free resolution (article 10, no. 1 of DL 24/2014 of 14 February), the customer may return the products without having to justify the reason for the return, as long as he/she expresses his/her intention by registered letter sent to the headquarters of Letheshome (Vianatece Artesanato Tecelagem Lda., Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal) within 14 days after receiving the order. In this case, the return is considered the responsibility of the customer.

1.2.2
Product returns are made under the conditions indicated below:

1.2.2.1
The customer must ask www.letheshome.pt to collect the item from the address where it was delivered.

1.2.2.2
In accordance with article 13, no. 2 of DL 24/2014 of 14 February, www.letheshome.pt will charge the cost corresponding to the collection services and possible disassembly of products returned under the conditions indicated in 1.3.

1.2.3
The customer agrees to keep the products he/she wishes to return in the conditions in which they were delivered, with the original packaging in a reasonable state of conservation so as to allow their resale.

1.2.4
Returned products must contain all accessories delivered, including assembly manuals, hardware and tools included in the price.

1.2.5
In the case of an exchange, if the cost of the new order is higher, the user will have to pay the difference, attaching the payment for the remaining amount to the exchange request or making it when collecting the new order.

Return charges

1.3.1
In the event of a return for which the customer is responsible under point 1.2.1.4, the customer accepts without any restriction that the products supplied in “Kits” that require assembly, carried out by our technicians or by third parties, undergo wear and tear in this process that alters their initial supply characteristics.

1.3.1.1
These products may only be resold with a significant discount. In the event of a return for which the customer is responsible, the customer accepts that www.letheshome.pt will deduct from the refund an amount corresponding to the depreciation suffered by the item during the assembly process, 25% of its new value.

1.3.2
In the event of a return that is the customer's responsibility, www.letheshome.pt will charge the shipping costs.

Refunds

1.4.1
Whenever refunds of amounts paid by the customer are required, www.letheshome.pt undertakes to make every effort to ensure that they are made as quickly as possible and within a period that never exceeds 30 days.

1.4.1.1
Within 14 days from the date on which www.letheshome.pt is informed of the decision to terminate the contract, www.letheshome.pt will refund the consumer for all payments received, including the costs of delivering the goods under the terms of paragraph 2 of article 13 of Decree-Law 24/2014 of 14 February (amended by Law no. 47/2014 of 28 July).

1.4.1.2
Refunds of payments will be made using the same payment method used by the customer in the initial transaction, unless expressly agreed otherwise and provided that the customer does not incur any costs as a result of the refund.

1.4.1.3
www.letheshome.pt is not obliged to reimburse additional delivery costs when the customer expressly requests a different and more expensive delivery method than the commonly accepted and less expensive method proposed by www.letheshome.pt.

1.4.1.4
Except in cases where www.letheshome.pt offers to collect the goods, the refund may only be withheld until the items are received or until the consumer presents proof of the return of the item.

1.4.1.5
When the item delivered to the customer's home at the time of the conclusion of a contract concluded outside the commercial establishment, cannot, due to its nature or size, be returned by post, it is www.letheshome.pt's responsibility to collect the item and bear the respective cost.

1.4.1.6
Failure to comply with the reimbursement obligation within the period provided for in paragraph 9.4.1.1 obliges www.letheshome.pt to return double, within 15 working days, the amounts paid by the customer, without prejudice to the customer's right to compensation for patrimonial and non-patrimonial damages.

 

Orders and Shipping

Your orders arrive in full compliance with what you ordered through the online store, you don't have to worry.

Scope

1.1.1
The products listed on this website are available for all countries in the European Union.

1.1.2
The shipping costs for sending the goods are:

• Mainland Portugal: €2.00 shipping for purchases under €60 / Free for purchases over €60
• Madeira/ Azores: €8.00 postage
• Peninsular Spain: €4.00 Shipping
• Spain Balearic Islands (Mallorca and Ibiza): €35.00 Shipping
• Spain Canary Islands (Canary Islands, Las Palmas Tenerife and Gran Canaria): €35.00 Shipping
• France: €18.00 Shipping
• Corsica/ Sardinia: €60.00 Shipping
• Italy: €18.00 Shipping
• Sicily: €60.00 Shipping
• Belgium: €18.00 Shipping
• Luxembourg: €18.00 Shipping
• Germany: €18.00 Shipping
• Poland: €18.00 Shipping
• Ireland: €45.00 Shipping
• Netherlands: €18.00 Shipping
• Cyprus: €125 Shipping
• Denmark: €25 Shipping
• Slovakia: €25 Shipping
• Slovenia: €25 Shipping
• Estonia: €25 Shipping
• Finland: €30 Shipping
• Greece: €75 Shipping
• Hungary: €30 shipping
• Iceland: €125 Shipping
• Latvia: €30 Shipping
• Lithuania: €30 Shipping
• Monaco: €25 Shipping
• Norway: €45 shipping
• Romania: 35€ Shipping
• Serbia: €45 shipping

1.1.3
Deliveries will be made to the address indicated by you in the identification process.

1.1.4
Deliveries will be made from Monday to Friday from 8:00 am to 8:00 pm.

Security Procedures at the Time of Delivery

1.2.1
Check that the outer packaging does not show signs of mistreatment;

1.2.2
Open the packaging in the indicated areas, keeping them in good condition for a period of 48 hours;

1.2.3
Check that the products do not have visible transport or manufacturing defects;

1.2.4
The customer has the right to ask the carrier to wait for the goods delivered to be checked;

1.2.5
The documents accompanying the delivery are:

1.2.5.1
Invoice for goods (Original and duplicate for the customer) and Transport Guide.

 

Rescheduling Deliveries

1.3.1
You can reschedule your delivery up to 48 hours before the scheduled date by calling +351 258 350 113 (a call to the national landline network) from Monday to Friday from 9:00 am to 6:00 pm, or by emailing encomendas@letheshome.pt

1.3.2
All our deliveries are prepared at least 48 hours in advance. Should you wish to reschedule your delivery after confirmation by our services, www.letheshome.pt does not guarantee stock availability and reserves the right to charge the costs corresponding to the reorganization of the preparation, logistical and administrative processes indicated in 6.5.1.

Delivery services use the usual access routes to delivery addresses (e.g. stairs, internal lifts) and existing access routes (e.g. doors and stairs). They do not use additional transport or lifting machinery or make any changes to the construction of buildings.

1.4.1
If delivery services detect a high risk of damage during the transport of products to the place of delivery or assembly, they may advise against carrying out this service. In this case, if the customer wishes to contravene this advice, the transport will be carried out at their own risk and responsibility, and www.letheshome.pt will not accept any costs resulting from any damage resulting from this.

Delivery Anomalies

1.5.1
Anomalies for which the customer is responsible:

1.5.1.1
If delivery is not possible at the address or on the date indicated, for reasons beyond your control and without any attempt to reschedule within the time limits indicated in 6.3.1, the products will be returned to the distribution warehouse under the following conditions:

1.5.1.2.1
You will have eight days to reschedule delivery or assembly, after which www.letheshome.pt will consider that the customer wishes to cancel delivery.

1.5.1.3
The costs of cancelling or rescheduling delivery will be those arising from stock retention (immobilisation of stock at your order for the excess period), transport (return of products to the warehouse and new transfer for delivery), administrative processes (cancellation of transport guides and invoices issued and production of new transport and invoicing documents) and warehouse logistics (unloading of the car, storage in the warehouse, new preparation and new loading), with a minimum of €30.00 less than 30% of the value of the order.

1.5.2
Anomalies under the responsibility of www.letheshome.pt

1.5.2.1
www.letheshome.pt makes every effort to meet the delivery deadlines agreed with customers. In the event of unforeseen circumstances that result in failure to deliver the item on the date confirmed by www.letheshome.pt, the customer may choose to reschedule delivery for a new date or, alternatively, terminate the contract at no additional cost, and will be reimbursed for all amounts paid under the terms set out in 9.4.

1.5.2.2
The customer must check upon receipt whether the products delivered are in accordance with their order and the agreed delivery conditions and whether they do not present manufacturing or transport defects.

1.5.2.2.1
If so, you must immediately make a note on the carrier's guide, in the space reserved for that purpose, or refuse to accept it.

Privacy Policy Framework

This Privacy Policy establishes the commitment of Vianatece Artesanato Tecelagem, Lda., owner of the LethesHome brand and hereinafter referred to as LethesHome, with its Customers, regarding the protection of personal data, aiming to strengthen and consolidate its relationship of trust and proximity.

Through this Privacy Policy, LethesHome informs its Customers about the processing of their data, as well as the rights it recognizes to them, as holders of personal data. LethesHome acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all personal data processing activities for which it is responsible. Vianatece Artesanato Tecelagem, Lda. processes personal data through various operational and technical means that support the activities of its business processes.

Goals

The Privacy Policy, as a communication instrument, has the following main objectives:

Strengthen and consolidate the relationship of trust and proximity between LethesHome and its Customers; Demonstrate transparency in the processing of personal data carried out by LethesHome; Inform Customers of their rights, as holders of personal data, and how they can exercise them; Inform Customers about the LethesHome Managers to whom they can request the exercise of their rights, or clarify how their personal data is processed;

Scope of application

The Privacy Policy applies exclusively to the processing of personal data carried out by LethesHome, in the context of the intended purposes. For the purposes of this Privacy Policy, personal data is considered to be any and all information relating to an identified or identifiable natural person. An identifiable Customer is one who can be identified directly or indirectly, in particular through an identification number or through specific characteristics of his or her physical, physiological, genetic, cultural or social identity.

Privacy Policy

a) Our commitment

Protecting your personal data is a priority for LethesHome.

We are committed to only processing your personal data that is strictly necessary to provide you with the best services, ensuring transparency in information and application of best practices in the field of security and protection of personal data.

Whenever your personal data is processed by contracted entities, LethesHome will require that these entities present the same level of guarantee of privacy and security in terms of personal data protection.

We want to earn your trust and make you feel that your personal data is safe with us, as we will always be committed to protecting your privacy, taking our responsibilities regarding the protection of your personal data with great seriousness and commitment.

For questions related to the processing of your personal data, you should contact us through the following means:

Telephone: +351 258 350 113 (call to the national landline network) (Monday to Friday from 9:00 to 18:00)

Registered Letter to the address: Vianatece Crafts Weaving, Lda. Neiva Industrial Zone, 2nd Phase, 4935-232 Viana do Castelo

Email: rgpd@letheshome.pt

b) What is personal data and what categories of data do we process at Vianatece Artesanato Tecelagem, Lda.?

The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. Personal data is any information, regardless of its nature and the medium in which it is presented, capable of identifying a person. Examples of categories of personal data processed by LethesHome are:

Identification and contact details:

Name, identification document number, tax identification number (NIF), age, date of birth, telephone number, email, address, profession, marital status, educational qualifications, payment details, electronic identifiers (digital login credentials), etc.

Relationship with the Company:

History of visits, products and services you searched for, purchased or subscribed to;

Profile:

Tastes, interests and preferences, in your relationship with LethesHome;

c) Who is responsible for processing your personal data?

The entities responsible for processing your personal data is Vianatece – Artesanato Tecelagem, Lda., with registered office at Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Taxpayer number 502405961, and with Viana do Castelo Registry Office Registration number 502405961.

d) In what situations do we process your personal data?

At LethesHome we process your personal data with your consent, when you make a purchase, when you contract a service or when you use our website. This processing may be done orally, in writing or through our website.

e) For what purposes do we process your personal data?

LethesHome guarantees that your personal data will only be processed for the purposes communicated to you, and will not be used for any other purpose. Therefore, we process your personal data to ensure the quality of the service we provide and to be able to better respond to your needs. Some examples of purposes for which we may use your personal data:

Direct marketing:

To inform you of news, opportunities and promotions that may interest you

Registration in the online store:

So that you can enjoy access to our online store, where you can make your purchases comfortably from wherever you are;

Customer Management:

To send your online purchases to your home without you having to go to one of our stores;

To inform you of the availability of your order.

Customer Card:

To be able to provide you with all the benefits of the Customer Card, such as access to discounts on purchases in our stores and services, etc.

f) On what basis do we process your personal data?

These are the circumstances that allow us to process your personal data:

Your express consent

whether in writing or orally, for example, for direct marketing purposes, so that you receive emails or SMS messages from LethesHome.

The execution of a contract

that you entered into with Vianatece Artesanato Tecelagem, Lda., such as a purchase and sale contract for products or services purchased from LethesHome.

Compliance with a legal obligationLethesHome's legitimate interest

for example, resulting from the collection of suggestions/complaints, for the purpose of improving the quality of the service provided

LethesHome undertakes to process your personal data in a way that guarantees the confidentiality, security and protection of such data against unauthorized or unlawful processing and against its loss, destruction or damage.

g) How long do we keep your personal data?

We only retain your personal data for the period strictly necessary to fulfil the purposes identified above, within the legal limits. Once the defined retention period has ended, LethesHome undertakes to delete, destroy or anonymise your personal data. In general, LethesHome retains transaction data for a period of 10 years, which is the period defined by law, as well as the maximum reasonable useful life of our equipment. Regarding video surveillance, we only retain your personal data for a period of 30 days, as required by law. You may request additional information from us regarding the retention periods of your personal data, through the following means:

Telephone: +351 258 350 113 (call to the national landline network) (Monday to Friday from 9:00 to 18:00)

Registered Letter to the address: Vianatece Crafts Weaving, Lda. Neiva Industrial Zone, 2nd Phase, 4935-232 Viana do Castelo

Email: rgpd@letheshome.pt

h) To whom do we transmit your personal data?

Whenever necessary, LethesHome may transmit your personal data to third parties – LethesHome partner companies, for example, freight transport companies – solely and exclusively for the purpose of carrying out a service that you have contracted, such as the delivery of a product to your home. Your personal data may also be communicated, in compliance with the law, to State entities, such as the Tax Authority.

i) What are your personal data protection rights and how can you exercise them?

Right of access to information:

You can obtain confirmation of which of your personal data is processed by LethesHome, as well as information about the purposes of the processing or the retention periods of such data.

Right of rectification:

You can request the modification of your personal data that is incorrect or incomplete.

Right to erasure:

You can request the deletion of your personal data, as long as there are no legal requirements for its conservation.

Right to portability:

You can receive the personal data you have provided to us in a structured form in a machine-readable digital format.

Right to object:

You can object to or withdraw the consent you previously gave to the processing of your personal data.

Right to restriction of processing:

You can request the limitation of the processing of your personal data, in the form of:

a) Suspension of processing;b) Limitation of the scope of processing to certain categories of data or processing purposes. Right not to be subject to automated individual decisions (profilling):

You can ask not to be subject to any decisions taken exclusively on the basis of automatic processing. These decisions are related to the definition of consumer profiles by LethesHome, based on your tastes, interests and preferences, search and purchase history, etc., in particular to provide a quality service and adapt marketing communications.

You can exercise these rights in writing, through the following means:

Telephone: +351 258 350 113 (call to the national landline network) (Monday to Friday from 9:00 to 18:00)

Registered Letter to the address: Vianatece Crafts Weaving, Lda. Neiva Industrial Zone, 2nd Phase, 4935-232 Viana do Castelo

Email: rgpd@letheshome.pt

LethesHome will carefully analyze the requests, assessing their legitimacy and relevance, and will undertake to respond in a timely manner. If necessary, the holder of personal data may also file a complaint with the National Data Protection Commission (CNPD).

j) Cookies

LethesHome uses cookies on its Websites to improve the performance and browsing experience of our users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information. Placing cookies not only helps Websites to recognize the user's device the next time they visit us, but is also essential for their operation. The cookies used by LethesHome, on all its Websites, do not collect personal information that allows the user to be identified, but only save generic information, namely, the form and/or location of the user's access and the way in which they use the Websites. Cookies only retain information related to the User's preferences.

Analysis cookies: These are cookies that, when processed by us or by third parties, allow us to quantify the number of users and perform statistical measurements and analyses of how users use the service offered. We analyze your browsing on our website, with the aim of improving the supply of products or services that we make available to you. Advertising cookies: These are cookies that, when processed by us or by third parties, allow us to manage the offer of advertising spaces on the website more effectively, being able to analyze your browsing habits and show you advertising related to your browsing profile.

k) How do we protect your personal data?

LethesHome has a range of information security measures in place, in line with national and international best practices, to protect your personal data, including technological controls, administrative, technical and physical measures and procedures that ensure the protection of your personal data, preventing its misuse, unauthorized access and disclosure, loss, improper or inadvertent alteration or unauthorized destruction. In terms of information security, we are committed to the same continuous improvement that we are guided by in our daily activities.

Among others, we highlight the following measures:

Restricted access to your personal data;Secure storage and transmission of personal data;Protection of information systems through devices that prevent unauthorized access to your personal data;Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;Redundancy of equipment for storing, processing and communicating personal data, to avoid loss of availability.

l) Updates to this Privacy Policy

LethesHome reserves the right to periodically update this Privacy Policy. Any updates made will be announced not only through our website, but also through other means of communication that the company deems most appropriate. The information will be sent to all our customers or potential customers, to the contact details indicated. Your continued use of our website, applications, services and resources offered after such communication will be considered as, and will be considered as, your agreement to such changes.

The current version was published on 18-06-2018.

General Policies

The use of this website is subject to these Policies, and the user must reread the respective terms each time they use it in order to verify that they agree with them.

Pricing Policy

The prices established in this online store, unless otherwise indicated, will only be valid for the day on which they are announced, remaining in force for the customer who orders on that date, even if they receive it on a later day.

All items displayed on the website are subject to stock availability at the time the item is collected from the respective store. Missing items will not be invoiced, and you may choose to replace the item with a similar item at your discretion. In the event of a replacement, the price invoiced will be that of the replacement product and not the original price ordered.

The prices set, except for spelling errors, publication errors or stock shortages, include VAT and are valid only for this store and for the day they are announced. Prices and specifications are subject to change without prior notice.

Satisfaction/Return Policy

LethesHome is very concerned about the quality of its products and services. However, if you are not satisfied with a particular product, regardless of whether it is defective or not, you can always return it.

Complaints and Suggestions Management Policy

With a constant concern and totally focused on the customer's needs, LethesHome is open to any type of suggestion and complaint that can be sent to the email info@letheshome.pt

Product Quality Policy

We clearly assume responsibility for our customers, employees and the environment in our work methodology. We constantly use resources to minimize any negative impact on the environment, offering all the added value of products made by hand with recycled raw materials.

Portugal 2020

Project Name | Internationalization VIANATECE ARTESANATO TECELAGEM, LDA

Project Code | POCI-02-0752-FEDER-020279

Main Objective | Strengthen the competitiveness of SMEs

Intervention Region | North

Beneficiary Entity | VIANATECE ARTESANATO WEAVING, LDA

Approval Date | 2017-07-18

Start Date | 2017-03-01

Completion Date | 2019-02-28

Total Cost | €109,380.62

Financial support from the European Union | ERDF €47,952.73

Goals:

With this project, VIANATECE ARTESANATO TECELAGEM, LDA intends to establish itself in its sector of activity, improving the quality and innovation of its products and shaping the company structurally and in terms of marketing in the prospecting and consolidation of new markets and customers. The company intends to implement its internationalization process by investing in organizational and marketing innovation (commercial management tools, market research, marketing and communication planning).

Results Obtained:

The project made it possible to implement the internationalization process in a structured/strategic way, increasing the number of customers and volume of transactions.

Terms and conditions

The use of the information available on this website for consultation or for the acquisition of goods and services implies that you accept the general conditions of use and sale that we detail in the Terms and Conditions topic. By placing an order, the User expresses his/her full and complete acceptance of the general conditions of sale, prices and description of the products included in this transaction. These general conditions of sale will be the only ones applicable between the two parties. If you have any questions, please contact us at info@letheshome.pt or call +351 258 350 113 (calling from a national landline).

General Provisions

1.1
The management and operation of the website www.letheshome.pt are the responsibility of the company Vianatece Artesanato Tecelagem, Lda., with headquarters at Zona Industrial 2ª fase, 4935-232 Neiva, telephone no. +351 258 350 113 (call to the national landline network), fax no. +351 258 350 115, e-mail: info@letheshome.pt, with a share capital of €550,000.00, registered in the commercial registry office of Viana do Castelo with the unique registration and legal entity number PT502405961.

1.2
The set of rules and procedures presented below, which outline the rights and duties of your relationship with www.letheshome.pt as a visitor or customer, in no way contravenes the law in force.

1.3
The online sales environments and those in LethesHome stores are naturally different and for this reason the General Sales Conditions at www.letheshome.pt are specific and prevail whenever there are inconsistencies in the treatment provided to you on this website and that practiced in our stores.

About the Contents

2.1
The information, images and other content present here are intended for the company's private use and may not be used for purposes outside the scope of www.letheshome.pt.

2.2
We strive to ensure that all information disclosed is free from publishing errors. Whenever we detect an error that may significantly alter the conditions that determined the execution of this contract, we will contact you to decide, under the terms indicated here, on its maintenance.

2.3
Under the terms of the return conditions set out in point 9, if the product you received does not correspond to the characteristics stated at the time of the order, you will have the right to return it.

2.4
The images presented are intended exclusively to illustrate the indicated article and do not form part of the contractual purchase and sale relationship between www.letheshome.pt and the customer.

2.5
The color tones of the product images displayed on your computer screen may appear different from reality and depend on factors outside the sphere of responsibility of www.letheshome.pt, such as, for example, the characteristics of your computer equipment.

2.6
For professional use, please contact us on +351 258 350 113 (call to the national landline) from Monday to Friday from 9:00 to 18:00, or at info@letheshome.pt We will be happy to assist you in your decision.

Order at www.letheshome.pt

3.1
You can place your order on our website www.letheshome.pt, 24 hours a day.

3.2
You may only place orders if you are over 18 (eighteen) years of age.

3.3
Orders on www.letheshome.pt are made in the following stages:

3.3.1
Product selection phase where the customer will browse through our catalogue available for sale and place their selection in the “Shopping Cart”.

3.3.1.1
During this process, you must check whether the products you have selected are intended for the use you intend to give them. Using a product for purposes other than those presented on the website may result in the total or partial cancellation of the warranty. The possible advantages of the products are described on the website or are so obvious that they do not require further development.

3.3.1.2
You should also check that the products are the right size for the space where you want to place them and that access to the delivery location allows them to pass through.

3.3.2
“Checkout” phase where, after choosing the products you wish to order and registering as a customer, you will complete your order with the information required for payment and delivery.

This phase consists of 4 steps:
1. Validation of the “Shopping Cart”;
2. Selection of “Payment Method”;
3. “Order Registration”;
4. “Order Confirmation”.

3.4
The customer may only cancel their order up to 48 hours after registering the order. Cancellations may only be made by calling our line +351 258 350 113 (call to the national landline) from Monday to Friday from 9:00 to 18:00, or by sending an email to encomendas@letheshome.pt

Price

4.1
The sales prices published on www.letheshome.pt are in euros, include all taxes and fees required by law and are valid unless there is a publishing error or stock shortage.

4.2
The sales prices of the published products do not include delivery services.

4.3
Delivery prices do not include the use of special means of transport or access such as external stairs or cranes, or civil construction changes to doors, windows, stairs or other structures of the property.

4.4
www.letheshome.pt reserves the right to modify sales prices at times it deems most convenient, in compliance with the law, and ensuring the commitments already made to its customers with the exceptions indicated in point 4.1.

4.5
Prices at www.letheshome.pt are the same as those in LethesHome physical stores, with the exception of the implementation of promotional campaigns aimed exclusively at a point of sale.

4.6
In the universe of products that we manage, errors in the sale price may regularly occur. We will do everything possible to correct these as quickly as possible. If any of the products you ordered are marked incorrectly, we will contact you using the channels indicated on your identification form. You may at this time, free of charge, cancel your order and receive a refund of all amounts already paid.

4.6.1
If it is not possible to contact you using the means indicated on your identification form, we will consider your request to be ineffective.

Stock Availability

5.1
The stock availability dates indicated are provisional and are subject to verification of logistical and production factors that we can estimate, but which depend on third parties.

5.2
The delivery date for your order is 10 working days for mainland Portugal and peninsular Spain and 15 working days for other countries.
Delivery time not applicable for:
. Customized Products;
. Cases of force majeure.

5.2.1
Availability by shipping type depends on the availability of items in stock in our warehouses and the transport schedule for transfers and delivery. If the best possible date is not the most convenient, please contact our line +351 258 350 113 (call to a national landline) from Monday to Friday from 9:00 am to 6:00 pm, or at encomendas@letheshome.pt

5.3
For reasons related to the logistical organization of deliveries and the unexpected events that occur daily in the delivery circuit, we are unable to schedule a time for your delivery. However, if the telephone/mobile number is part of the User's data, the carrier may contact you to arrange the most convenient time and date of delivery.

5.4
www.letheshome.pt reserves the right, at any time, to withdraw any product appearing on this website, or to withdraw or eliminate any material or content from this website, without prejudice to the effort to process all orders already placed at the time.

Delivery Service Availability and Shipping Costs

6.1
Scope

6.1.1
The products on this website are available for all countries belonging to the European Union.

6.1.2

Mainland Portugal: €2.00 postage,
Madeira/ Azores: €5.00 postage,
Peninsular Spain: €3.00 Shipping
Spain Balearic Islands (Mallorca and Ibiza): €35.00 Shipping
Spain Canary Islands (Canary Islands, Las Palmas Tenerife and Gran Canaria): €35.00 Shipping
France: €8.00 Shipping
Italy: €8.00 Shipping
Ireland: €45.00 Shipping
Netherlands: €8.00 Shipping
Belgium: €8.00 Shipping
Luxembourg: €8.00 postage
Germany: €8.00 postage,
Poland: €8.00 Shipping
Corsica/ Sardinia: €60.00 Shipping
Sicily: €60.00 Shipping

The values ​​shown may vary depending on the specific location;

6.1.3
Deliveries will be made to the address indicated by you in the billing process.

6.1.4
Deliveries will be made from Monday to Friday from 8:00 am to 8:00 pm.

6.2.
www.letheshome.pt seeks to ensure that the products we deliver to you are in perfect condition and in accordance with the order you placed. However, for your safety, we recommend the following procedures:

6.2.1
Check that the outer packaging does not show signs of mistreatment;

6.2.2
Open the packaging in the indicated areas, keeping them in good condition for a period of 48 hours;

6.2.3
Check that the products do not have visible transport or manufacturing defects;

6.2.4
The customer has the right to ask the carrier to wait for the goods delivered to be checked;

6.2.5
The documents accompanying the delivery are:
Invoice for the items (Original and duplicate for the customer).

6.3
Rescheduling Deliveries

6.3.1
You can reschedule your delivery up to 48 hours before the scheduled date by calling +351 258 350 113 (a call to the national landline network) from Monday to Friday from 9:00 am to 6:00 pm, or by email at encomendas@letheshome.pt

6.3.2
All our deliveries are prepared at least 48 hours in advance. Should you wish to reschedule your delivery after confirmation by our services, www.letheshome.pt does not guarantee stock availability and reserves the right to charge the costs corresponding to the reorganization of the preparation, logistical and administrative processes indicated in 6.5.1.

6.4
Delivery services use the usual access routes to delivery addresses (e.g. stairs, internal lifts) and existing access routes (e.g. doors and stairs). They do not use additional transport or lifting machinery or make any changes to the construction of buildings.

6.4.1
If the delivery service detects a high risk of damage during the transport of the products to the place of delivery or assembly, they may advise against carrying out this service. In this case, if the customer wishes to contradict this advice, the transport will be carried out at their own risk and responsibility, and www.letheshome.pt will not accept any costs resulting from any damage resulting from this.

6.5
Delivery Anomalies

6.5.1
Anomalies for which the customer is responsible:

6.5.1.1
If delivery is not possible at the address or on the date indicated, for reasons beyond your control and without any attempt to reschedule within the time limits indicated in 6.3.1, the products will be returned to the distribution warehouse under the following conditions:

6.5.1.2.1
You will have eight days to reschedule delivery or assembly, after which www.letheshome.pt will consider that the customer wishes to cancel delivery.

6.5.1.3
The costs of cancelling or rescheduling delivery will be those arising from stock retention (immobilisation of stock at your order for the excess period), transport (return of products to the warehouse and new transfer for delivery), administrative processes (cancellation of transport guides and invoices issued and production of new transport and invoicing documents) and warehouse logistics (unloading of the car, storage in the warehouse, new preparation and new loading), with a minimum of €30.00 less than 30% of the value of the order.

6.5.2
Anomalies under the responsibility of www.letheshome.pt

6.5.2.1
www.letheshome.pt makes every effort to meet the delivery deadlines agreed with customers. In the event of unforeseen circumstances that result in failure to deliver the item on the date confirmed by www.letheshome.pt, the customer may choose to reschedule delivery for a new date or, alternatively, terminate the contract at no additional cost, and will be reimbursed for all amounts paid under the terms set out in 9.4.

6.5.2.2
The customer must check upon receipt whether the products delivered are in accordance with their order and the agreed delivery conditions and whether they do not present manufacturing or transport defects.

6.5.2.2.1
If so, you must immediately make a note of this on the carrier's guide, in the space reserved for this purpose, or refuse to accept it.

Payment

7.1
Payment is always for the total purchase amount.

7.2
To settle the order amount, the customer may use the following payment method:
Easypay- Credit Card;
Payment by Multibanco;
Bank transfer;

Guarantee

8.1
Products sold on www.letheshome.pt that are purchased by “final consumers”, understood as “anyone to whom goods are supplied, services provided or any rights transferred, intended for non-professional use, by a person who carries out a professional economic activity aimed at obtaining benefits”, benefit from a 2-year warranty from the date of delivery of the product, in accordance with Portuguese legislation that transposed Directive No. 1999/44/EC of the European Parliament and of the Council of 25 May on certain aspects of the sale of consumer goods and related guarantees.

If you need to activate the warranty, please contact us on our line +351 258 350 113 (call to the national landline network) from Monday to Friday from 9:00 am to 6:00 pm, or by email at encomendas@letheshome.pt

8.2
To exercise the rights referred to in the previous point, the consumer must report the lack of conformity to the seller within two months of the date on which it was detected.

8.3
Products sold on www.letheshome.pt that are purchased by “professional users”, understood as “anyone to whom goods are supplied, services provided or any rights transferred, intended for professional use, by a person who carries out a professional economic activity aimed at obtaining benefits”, the person to whom goods are supplied, benefit from a six-month warranty period from the date of delivery of the product, unless another period is contractually agreed, in accordance with Portuguese legislation.

8.4
To exercise the rights referred to in the previous point, the professional purchaser must report the lack of conformity to the seller within thirty days from the date on which it was detected.

8.5
In the case of products that are out of warranty, LethesHome also provides technical assistance, so the customer may report and send the defective or faulty items to LethesHome. The items will be analysed by LethesHome's After-Sales User service, which will issue a technical opinion and respective repair quote, if applicable. Repairs will only begin after the quote has been accepted by the User.

Product Returns

9.1. Scope

9.1.1
www.letheshome.pt makes every effort within its reach to ensure that all the services we provide and all the products we sell are in perfect working order and in accordance with the technical characteristics we publish.

9.1.2
Anomalies may occur in the thousands of products we handle and the many customers we serve on a daily basis. We undertake to resolve them quickly, within the legal framework and our possibilities.

9.1.3
We would like to thank you in advance for your understanding and would like to remind you that for a faster resolution of your case, you should take into account the following simple procedures upon receipt:

9.1.3.1
Check that the outer packaging does not show any anomalies (damaged, wet, torn box, etc.).

9.1.3.2
Open the packaging in the indicated areas (when possible) and keep them in good condition for a period of 48 hours.

9.1.3.3
Check that the products do not have visible transport or manufacturing defects.

9.1.3.4
Note all complaints in the Reception Report.

9.1.4
The customer may also make a complaint about an anomaly by calling +351 258 350 113 (calling the national landline network) from Monday to Friday from 9:00 to 18:00, or by email at encomendas@letheshome.pt, or by registered letter to the address Vianatece Artesanato Tecelagem Lda., Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal.

9.1.5
www.letheshome.pt may request that a technician assess the complaint, with the customer being available for this assessment within a reasonably short period of time and always within the warranty period.

9.2
Return acceptance conditions.

9.2.1
The customer has the right to return the products purchased whenever one of the following situations occurs:

9.2.1.1
The products delivered present manufacturing defects detected and reported within the warranty period (see point 8).

9.2.1.2
The products delivered present deficiencies caused by transportation to the assembly site, detected by the customer at the time of receipt or assembly.

9.2.1.3
The products delivered do not comply with the technical specifications indicated on www.letheshome.pt or do not reasonably serve the purposes indicated on www.letheshome.pt, with the customer being able to complain about these anomalies within a maximum period of 14 days from the date of receipt of the item.

9.2.1.4
Under the right of free resolution (article 10, no. 1 of DL 24/2014 of 14 February), the customer may return the products without having to justify the reason for the return, as long as he/she expresses his/her intention by registered letter sent to the headquarters of Letheshome (Vianatece Artesanato Tecelagem Lda., Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal) within 14 days after receiving the order. In this case, the return is considered the responsibility of the customer.

9.2.2
Product returns are made under the conditions indicated below:

9.2.2.1
The customer must ask www.letheshome.pt to collect the item from the address where it was delivered.

9.2.2.2
In accordance with article 13, no. 2 of DL 24/2014 of 14 February, www.letheshome.pt will charge the cost corresponding to the collection services and possible disassembly of products returned under the conditions indicated in 9.3.

9.2.3
The customer agrees to keep the products he/she wishes to return in the conditions in which they were delivered, with the original packaging in a reasonable state of conservation so as to allow their resale.

9.2.4
Returned products must contain all accessories delivered, including assembly manuals, hardware and tools included in the price.

9.2.5
In the case of an exchange, if the cost of the new order is higher, the user will have to pay the difference, attaching the payment for the remaining amount to the exchange request or making it when collecting the new order.

9.3
Return charges.

9.3.1
In the event of a return for which the customer is responsible under point 9.2.1.4, the customer accepts without any restriction that the products supplied in “Kits” that require assembly, carried out by our technicians or by third parties, undergo wear and tear in this process that alters their initial supply characteristics.

9.3.1.1
These products may only be resold with a significant discount. In the event of a return for which the customer is responsible, the customer accepts that www.letheshome.pt will deduct from the refund an amount corresponding to the depreciation suffered by the item during the assembly process, 25% of its new value.

9.3.2
In the event of a return that is the customer's responsibility, www.letheshome.pt will charge the shipping costs.

9.4
Refunds

9.4.1
Whenever there is room for refunds of amounts paid by the customer, www.letheshome.pt undertakes to make every effort to ensure that they are made as quickly as possible.

9.4.1.1
Within 14 days from the date on which www.letheshome.pt is informed of the decision to terminate the contract, www.letheshome.pt will refund the consumer for all payments received, including the costs of delivering the goods under the terms of paragraph 2 of article 13 of Decree-Law 24/2014 of 14 February (amended by Law no. 47/2014 of 28 July).

9.4.1.2
Refunds of payments will be made using the same payment method used by the customer in the initial transaction, unless expressly agreed otherwise and provided that the customer does not incur any costs as a result of the refund.

9.4.1.3
www.letheshome.pt is not obliged to reimburse additional delivery costs when the customer expressly requests a different and more expensive delivery method than the commonly accepted and less expensive method proposed by www.letheshome.pt.

9.4.1.4
Except in cases where www.letheshome.pt offers to collect the goods, the refund may only be withheld until the items are received or until the consumer presents proof of the return of the item.

9.4.1.5
When the item delivered to the customer's home at the time of the conclusion of a contract concluded outside the commercial establishment, cannot, due to its nature or size, be returned by post, it is www.letheshome.pt's responsibility to collect the item and bear the respective cost.

9.4.1.6
Failure to comply with the reimbursement obligation within the period provided for in paragraph 9.4.1.1 obliges www.letheshome.pt to return double, within 15 working days, the amounts paid by the customer, without prejudice to the customer's right to compensation for patrimonial and non-patrimonial damages.

Litigation and Liability

Any dispute arising from the application of these General Conditions of Use and Sale will be settled by a court in the district of Viana do Castelo, waiving any other.

Company adhering to the ARBITRATION COURT of CIAB – Consumer Information, Mediation and Arbitration Centre, NPC 505 214 504, with the following contacts, Av. Rocha Páris no. 103 (Vila Rosa Building), 4900-394 Viana do Castelo, Tel.: +351 258 809 335 (call to the national landline network); Fax: 258 809 389; e-mail: ciab.viana@cm-viana-castelo.pt; Web: www.ciab.pt

In case of dispute, the consumer can resort to this Dispute Resolution Entity.

Suggestions, Complaints, Opinions and Comments

11.1
To allow for personalized and constructive treatment of your suggestions, complaints, opinions and comments, we always ask that you register as a customer.

11.2
The information, suggestions and opinions of third parties displayed on www.letheshome.pt are the sole responsibility of their authors.

11.3
To prevent the publication of opinions and comments that may violate the rights and freedoms of third parties, submitted texts are evaluated by an internal team.

11.4
www.letheshome.pt reserves the right not to publish opinions that violate its rights or the rights and freedoms of third parties.

11.5
www.letheshome.pt seeks to permanently improve the service provided to its customers. We thank you in advance for any constructive contributions to improve our service.

Intellectual property

12.1
All elements present on www.letheshome.pt, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of Vianatece.

12.2
Any user who has a personal website and wishes to place, for personal use, a simple direct link to the homepage of the www.letheshome.pt website must request authorization from Vianatece. In this case, there will be no implicit agreement of affiliation or partnership.

12.3
In all cases, any link, even tacitly authorized, must be removed upon a simple request from Vianatece.

Discount Cards

13.1
The Discount Card can be used in all LethesHome physical stores and in the online store.

The use of the Discount Card in physical stores depends on its presentation when paying for your purchases.

To use the card in the online store and benefit from the discount shown on it, simply enter the code shown on the back in the cart when confirming payment.

The discount will be applied to the total amount of the order or purchase.

You can also accumulate other benefits and discounts depending on current campaigns.

The discount card that is given at LethesHome Apartments:

The Discount Card can be used in all LethesHome physical stores, in the online store and in the booking engine.

The discount card that is given in LethesHome stores:

The Discount Card can be used in the online store and booking engine.

LethesHome is not responsible in case of loss or theft of the card, and any improper use thereof is the responsibility of the customer.

Any questions or queries should be contacted on +351 258 350 113 (call to the national landline network) or by email at info@letheshome.pt

Customer Card

1. The Customer Card is personal and non-transferable.

2. In addition to the immediate discount, the Customer Card allows you to accumulate other discounts, which can be used in LethesHome stores.

3. Discounts accumulated on the customer card cannot be converted into cash.

4. Discounts from multiple purchases may be accumulated.

5. The discount accumulated on the card can be used in its entirety.

6. Items can be paid in full with the balance accumulated on the card.

7. You have 30 days from the available date to settle the balance on your card.

8. The use of the “accumulated discount” is subject to the general operating rules of the Customer Card. In all cases, the rules required and printed on the purchase receipt must be complied with.

Discount Card

The Discount Card can be used in all LethesHome physical stores and in the online store.

The use of the Discount Card in physical stores depends on its presentation when paying for your purchases.

To use the card in the online store and benefit from the discount shown on it, simply enter the code shown on the back in the cart when confirming payment.

The discount will be applied to the total amount of the order or purchase.

You can also accumulate other benefits and discounts depending on current campaigns.

The Discount Card can be used in all LethesHome physical stores, in the online store and in the booking engine.

The Discount Card can be used in the online store and booking engine.

LethesHome is not responsible in case of loss or theft of the card, and any improper use thereof is the responsibility of the customer.

Any questions or queries should be contacted on +351 258 350 113 (call to the national landline network) or by email at info@letheshome.pt.