Framework

This Privacy Policy establishes the commitment of Vianatece Artesanato Tecelagem, Lda., owner of the LethesHome brand and hereinafter referred to as LethesHome, with its Customers, regarding the protection of personal data, aiming to strengthen and consolidate its relationship of trust and proximity.

Through this Privacy Policy, LethesHome informs its Customers about the processing of their data, as well as the rights it recognizes to them, as holders of personal data. LethesHome acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all personal data processing activities for which it is responsible. Vianatece Artesanato Tecelagem, Lda. processes personal data through various operational and technical means that support the activities of its business processes.

Goals

The Privacy Policy, as a communication instrument, has the following main objectives:

Strengthen and consolidate the relationship of trust and proximity between LethesHome and its Customers; Demonstrate transparency in the processing of personal data carried out by LethesHome; Inform Customers of their rights, as holders of personal data, and how they can exercise them; Inform Customers about the LethesHome Managers to whom they can request the exercise of their rights, or clarify how their personal data is processed;

Scope of application

The Privacy Policy applies exclusively to the processing of personal data carried out by LethesHome, in the context of the intended purposes. For the purposes of this Privacy Policy, personal data is considered to be any and all information relating to an identified or identifiable natural person. An identifiable Customer is one who can be identified directly or indirectly, in particular through an identification number or through specific characteristics of his or her physical, physiological, genetic, cultural or social identity.

Privacy Policy

a) Our commitment

Protecting your personal data is a priority for LethesHome.

We are committed to only processing your personal data that is strictly necessary to provide you with the best services, ensuring transparency in information and application of best practices in the field of security and protection of personal data.

Whenever your personal data is processed by contracted entities, LethesHome will require that these entities present the same level of guarantee of privacy and security in terms of personal data protection.

We want to earn your trust and make you feel that your personal data is safe with us, as we will always be committed to protecting your privacy, taking our responsibilities regarding the protection of your personal data with great seriousness and commitment.

For questions related to the processing of your personal data, you should contact us through the following means:

Telephone: +351 258 350 113 (call to the national landline network) (Monday to Friday from 9:00 to 18:00)

Registered Letter to the address: Vianatece Crafts Weaving, Lda. Neiva Industrial Zone, 2nd Phase, 4935-232 Viana do Castelo

Email: rgpd@letheshome.pt

b) What is personal data and what categories of data do we process at Vianatece Artesanato Tecelagem, Lda.?

The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. Personal data is any information, regardless of its nature and the medium in which it is presented, capable of identifying a person. Examples of categories of personal data processed by LethesHome are:

Identification and contact details:

Name, identification document number, tax identification number (NIF), age, date of birth, telephone number, email, address, profession, marital status, educational qualifications, payment details, electronic identifiers (digital login credentials), etc.

Relationship with the Company:

History of visits, products and services you searched for, purchased or subscribed to;

Profile:

Tastes, interests and preferences, in your relationship with LethesHome;

c) Who is responsible for processing your personal data?

The entities responsible for processing your personal data is Vianatece – Artesanato Tecelagem, Lda., with registered office at Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Taxpayer number 502405961, and with Viana do Castelo Registry Office Registration number 502405961.

d) In what situations do we process your personal data?

At LethesHome we process your personal data with your consent, when you make a purchase, when you contract a service or when you use our website. This processing may be done orally, in writing or through our website.

e) For what purposes do we process your personal data?

LethesHome guarantees that your personal data will only be processed for the purposes communicated to you, and will not be used for any other purpose. Therefore, we process your personal data to ensure the quality of the service we provide and to be able to better respond to your needs. Some examples of purposes for which we may use your personal data:

Direct marketing:

To inform you of news, opportunities and promotions that may interest you

Registration in the online store:

So that you can enjoy access to our online store, where you can make your purchases comfortably from wherever you are;

Customer Management:

To send your online purchases to your home without you having to go to one of our stores;

To inform you of the availability of your order.

Customer Card:

To be able to provide you with all the benefits of the Customer Card, such as access to discounts on purchases in our stores and services, etc.

f) On what basis do we process your personal data?

These are the circumstances that allow us to process your personal data:

Your express consent

whether in writing or orally, for example, for direct marketing purposes, so that you receive emails or SMS messages from LethesHome.

The execution of a contract

that you entered into with Vianatece Artesanato Tecelagem, Lda., such as a purchase and sale contract for products or services purchased from LethesHome.

Compliance with a legal obligationLethesHome's legitimate interest

for example, resulting from the collection of suggestions/complaints, for the purpose of improving the quality of the service provided

LethesHome undertakes to process your personal data in a way that guarantees the confidentiality, security and protection of such data against unauthorized or unlawful processing and against its loss, destruction or damage.

g) How long do we keep your personal data?

We only retain your personal data for the period strictly necessary to fulfil the purposes identified above, within the legal limits. Once the defined retention period has ended, LethesHome undertakes to delete, destroy or anonymise your personal data. In general, LethesHome retains transaction data for a period of 10 years, which is the period defined by law, as well as the maximum reasonable useful life of our equipment. Regarding video surveillance, we only retain your personal data for a period of 30 days, as required by law. You may request additional information from us regarding the retention periods of your personal data, through the following means:

Telephone: +351 258 350 113 (call to the national landline network) (Monday to Friday from 9:00 to 18:00)

Registered Letter to the address: Vianatece Crafts Weaving, Lda. Neiva Industrial Zone, 2nd Phase, 4935-232 Viana do Castelo

Email: rgpd@letheshome.pt

h) To whom do we transmit your personal data?

Whenever necessary, LethesHome may transmit your personal data to third parties – LethesHome partner companies, for example, freight transport companies – solely and exclusively for the purpose of carrying out a service that you have contracted, such as the delivery of a product to your home. Your personal data may also be communicated, in compliance with the law, to State entities, such as the Tax Authority.

i) What are your personal data protection rights and how can you exercise them?

Right of access to information:

You can obtain confirmation of which of your personal data is processed by LethesHome, as well as information about the purposes of the processing or the retention periods of such data.

Right of rectification:

You can request the modification of your personal data that is incorrect or incomplete.

Right to erasure:

You can request the deletion of your personal data, as long as there are no legal requirements for its conservation.

Right to portability:

You can receive the personal data you have provided to us in a structured form in a machine-readable digital format.

Right to object:

You can object to or withdraw the consent you previously gave to the processing of your personal data.

Right to restriction of processing:

You can request the limitation of the processing of your personal data, in the form of:

a) Suspension of processing;b) Limitation of the scope of processing to certain categories of data or processing purposes. Right not to be subject to automated individual decisions (profilling):

You can ask not to be subject to any decisions taken exclusively on the basis of automatic processing. These decisions are related to the definition of consumer profiles by LethesHome, based on your tastes, interests and preferences, search and purchase history, etc., in particular to provide a quality service and adapt marketing communications.

You can exercise these rights in writing, through the following means:

Telephone: +351 258 350 113 (call to the national landline network) (Monday to Friday from 9:00 to 18:00)

Registered Letter to the address: Vianatece Crafts Weaving, Lda. Neiva Industrial Zone, 2nd Phase, 4935-232 Viana do Castelo

Email: rgpd@letheshome.pt

LethesHome will carefully analyze the requests, assessing their legitimacy and relevance, and will undertake to respond in a timely manner. If necessary, the holder of personal data may also file a complaint with the National Data Protection Commission (CNPD).

j) Cookies

LethesHome uses cookies on its Websites to improve the performance and browsing experience of our users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information. Placing cookies not only helps Websites to recognize the user's device the next time they visit us, but is also essential for their operation. The cookies used by LethesHome, on all its Websites, do not collect personal information that allows the user to be identified, but only save generic information, namely, the form and/or location of the user's access and the way in which they use the Websites. Cookies only retain information related to the User's preferences.

Analysis cookies: These are cookies that, when processed by us or by third parties, allow us to quantify the number of users and perform statistical measurements and analyses of how users use the service offered. We analyze your browsing on our website, with the aim of improving the supply of products or services that we make available to you. Advertising cookies: These are cookies that, when processed by us or by third parties, allow us to manage the offer of advertising spaces on the website more effectively, being able to analyze your browsing habits and show you advertising related to your browsing profile.

k) How do we protect your personal data?

LethesHome has a range of information security measures in place, in line with national and international best practices, to protect your personal data, including technological controls, administrative, technical and physical measures and procedures that ensure the protection of your personal data, preventing its misuse, unauthorized access and disclosure, loss, improper or inadvertent alteration or unauthorized destruction. In terms of information security, we are committed to the same continuous improvement that we are guided by in our daily activities.

Among others, we highlight the following measures:

Restricted access to your personal data;Secure storage and transmission of personal data;Protection of information systems through devices that prevent unauthorized access to your personal data;Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;Redundancy of equipment for storing, processing and communicating personal data, to avoid loss of availability.

l) Updates to this Privacy Policy

LethesHome reserves the right to periodically update this Privacy Policy. Any updates made will be announced not only through our website, but also through other means of communication that the company deems most appropriate. The information will be sent to all our customers or potential customers, to the contact details indicated. Your continued use of our website, applications, services and resources offered after such communication will be considered as, and will be considered as, your agreement to such changes.

The current version was published on 18-06-2018.