Security Procedures at the Time of Delivery

1.1.1
Check that the outer packaging does not show signs of mistreatment;

1.1.2
Open the packaging in the indicated areas, keeping them in good condition for a period of 48 hours;

1.1.3
Check that the products do not have visible transport or manufacturing defects;

1.1.4
The customer has the right to ask the carrier to wait for the inspection of the delivered goods;

1.1.5
The documents accompanying the delivery are:

1.1.5.1
Invoice for goods (Original and duplicate for the customer).

Rescheduling Deliveries

1.2.1
You can reschedule your delivery up to 48 hours before the scheduled date by calling +351 258 350 113 (a call to a national landline) from Monday to Friday from 9:00 am to 6:00 pm, or by emailing encomendas@letheshome.pt

1.2.2
All our deliveries are prepared at least 48 hours in advance. Should you wish to reschedule your delivery after confirmation by our services, www.letheshome.pt does not guarantee stock availability and reserves the right to charge the costs corresponding to the reorganization of the preparation, logistical and administrative processes indicated in 6.5.1.

Delivery services use the usual access routes to delivery addresses (e.g. stairs, internal lifts) and existing access routes (e.g. doors and stairs). They do not use additional transport or lifting machinery or make any changes to the construction of buildings.

1.3.1
If delivery services detect a high risk of damage during the transport of products to the place of delivery or assembly, they may advise against carrying out this service. In this case, if the customer wishes to contravene this advice, the transport will be carried out at their own risk and responsibility, and www.letheshome.pt will not accept any costs resulting from any damage resulting from this.

Delivery Anomalies

1.4.1
Anomalies for which the customer is responsible:

1.4.1.1
If delivery is not possible at the address or on the date indicated, for reasons beyond your control and without any attempt to reschedule within the time limits indicated in 6.3.1, the products will be returned to the distribution warehouse under the following conditions:

1.4.1.2.1
You will have eight days to reschedule delivery or assembly, after which www.letheshome.pt will consider that the customer wishes to cancel delivery.

1.4.1.3
The costs of cancelling or rescheduling delivery will be those arising from stock retention (immobilisation of stock at your order for the excess period), transport (return of products to the warehouse and new transfer for delivery), administrative processes (cancellation of transport guides and invoices issued and production of new transport and invoicing documents) and warehouse logistics (unloading of the car, storage in the warehouse, new preparation and new loading), with a minimum of €30.00 less than 30% of the value of the order.

1.4.2
Anomalies under the responsibility of www.letheshome.pt

1.4.2.1
www.letheshome.pt makes every effort to meet the delivery deadlines agreed with customers. In the event of unforeseen circumstances that result in failure to deliver the item on the date confirmed by www.letheshome.pt, the customer may choose to reschedule delivery for a new date or, alternatively, terminate the contract at no additional cost, and will be reimbursed for all amounts paid under the terms set out in 9.4.

1.4.2.2
The customer must check upon receipt whether the products delivered are in accordance with their order and the agreed delivery conditions and whether they do not present manufacturing or transport defects.

1.4.2.2.1
If so, you must immediately make a note on the carrier's guide, in the space reserved for that purpose, or refuse to accept it.