You can receive your order at the address of your choice (home, work, etc.), or at a LethesHome store of your choice.

You can receive your order at the address of your choice (home, work, etc.), or at a LethesHome store of your choice.

If you have chosen home delivery, we will send you a shipping confirmation email (when your order leaves the warehouse), another with a tracking number (with a link to the shipping company's website).

Yes. The online store has the same products, however shipping costs may vary.

Approximately 10 days to Portugal;
Approximately 15 days for the rest of the countries.

Yes, in the Orders placed section of your account you can see the status of your orders and have a link to find out their exact location when they are handled by the shipping company. You will also receive an email with a link to track your package when your order is ready for shipping.

The shipping costs for sending the goods are:

Mainland Portugal: €4.00 postage,
Madeira/ Azores: €12.50 postage,
Peninsular Spain: €8.00 Shipping
Spain Balearic Islands (Mallorca and Ibiza): €35.00 Shipping
Spain Canary Islands (Canary Islands, Las Palmas Tenerife and Gran Canaria): €35.00 Shipping
France: €18.00 Shipping
Italy: €18.00 Shipping
Netherlands: €18.00 Shipping
Belgium: €18.00 Shipping
Luxembourg: €18.00 Shipping
Germany: €18.00 Shipping,
Poland: €18.00 Shipping
Corsica/ Sardinia: €60.00 Shipping
Sicily: €60.00 Shipping

The values shown may vary depending on the specific location;

It is possible to buy in all countries belonging to the European Union, and the United Kingdom.

Yes, when we receive the item we will refund the amount to the same card you used to place the order. You will be responsible for paying the shipping costs.

We will exchange it for the correct item as soon as possible and at no cost to you.
Contact our team on +351 258 350 113 (national landline) or send an email to info@letheshome.com.

To settle the order amount, the customer may use the following payment methods:

Stripe – Credit Card;

Eupago – Payment by Multibanco;

Eupago – MB Way;

Stripe – Google Pay and Apple Pay;

Paypal;

Bank transfer;

Yes, you can buy with complete peace of mind, because we always make a great effort to have resources that allow us to guarantee the security of your purchases and your data.

The prices in the online store are exactly the same as in your store, except in the case of a special online offer with an additional discount, or a special campaign, specific to a LethesHome store.

The website is available in Portuguese.

We like to stay in constant contact with our customers. To this end, we use a sophisticated newsletter sending system.
At the end of this page you will find a place where you can subscribe to our Newsletter.

To unsubscribe from the newsletter, simply click on “Unsubscribe” at the end of the newsletter or send an email to info@letheshome.com and put “Newsletter Unsubscribe” in the subject line.
If the address you wish to cancel is not the same as the one used to send the cancellation request, you must indicate the email address to be canceled in the body of the message. At the end of this page you will find a place where you can subscribe to our Newsletter.

The photographs are taken with high quality with the aim of reproducing each of the products in detail, however, the different lights used in their capture may alter the colors.
You may find differences in products where the raw material itself and its manufacturing process influence the final result, as is the case with handcrafted products.

You can find all the information in the link: Policies

Yes, you need to register. Once you have registered, you can access to make purchases and to modify your personal details.

The products are classified into 5 categories (Bed, Table, Bath, Children and Accessories) and each category into several subcategories. Access the subcategory that interests you using the menu that appears when you hover your mouse over the main category.
There are groups of items where you can choose sizes, colors and buy the ones you are most interested in. You can also use the product search on the right-hand side to find the items you want.

Each item on our website contains an “Add to Cart” icon which, when clicked, automatically adds it to your shopping bag, allowing you to continue making your selection without any worries.

Once you have chosen the products you wish to order and completed your customer registration, you will complete your order with the information required for payment and delivery.

This phase consists of 4 steps:
1. Validation of the “Shopping Bag”;
2. Filling in the “Billing Data”;
3. Selection of “Payment” method;
4. “Confirmation” of the Order.

Yes. The invoice will be sent together with the goods in paper format and to your email digitally in PDF format.

Yes, the customer may cancel their order up to 48 hours after registering the order. Cancellations can only be made by calling our line +351 258 350 113 (call to a national landline) from Monday to Friday from 9:00 to 18:00, or by sending an email to encomendas@letheshome.com

We will replace it as quickly as possible and at no cost to you.
To resolve this issue, please contact our team on +351 258 350 113 (call to the national landline network) or send an email to info@letheshome.com