Terms and conditions

Help and Contacts

If you have any queries, contact us at info@letheshome.pt or call +351 258 350 113 (call to the national fixed network).

If you would like to clarify any doubts regarding the LethesHome Apartments service, contact us at reservas@letheshome.pt or call +351 96 8938 838 (call to the national mobile network)

You can also contact us via Facebook (https://www.facebook.com/Letheshome), on our page if you wish.

Returns and Refunds

Letheshome is very concerned with the quality of its products and services.

However, if you are not satisfied with a given product, regardless of whether it is defective or not, you can always return it.

Scope

1.1.1

www.letheshome.pt makes every effort to ensure that all the services we provide and all the products we sell are in perfect conditions of use and in accordance with the technical characteristics we publish.

1.1.2

Among the thousands of products we handle and the many customers we serve on a daily basis, anomalies may occur. We undertake to resolve them quickly, within the legal framework and our possibilities.

1.1.3

We thank you in advance for your understanding and remind you that for a faster resolution of your case, you should pay attention to the following simple procedures when receiving:

1.1.3.1

Check that the outer packaging does not show any anomaly (damaged, wet, torn box,…).

1.1.3.2

Open the packages in the indicated areas (when possible) and keep them in good condition for a period of 48 hours.

1.1.3.3

Check that the products do not have visible transport or manufacturing defects.

1.1.3.4

Write down all complaints on the Receipt Report.

1.1.4

The customer may also make a complaint about an anomaly to the telephone +351 258 350 113 (call to the national fixed network) from Monday to Friday from 9:00 am to 6:00 pm, or through the email address vendas@letheshome. pt, or by registered letter to the address Vianatece Artesanato Tecelagem Lda, Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal.

1.1.5

www.letheshome.pt may request the evaluation of the complaint by a technician, the customer being available for this evaluation within a reasonably short period and always within the warranty period.

Return acceptance conditions

1.2.1

The customer has the right to return the purchased products whenever one of the following situations occurs:

1.2.1.1

The delivered products have manufacturing defects detected and communicated within the warranty period (see point 8 of the Terms and Conditions).

1.2.1.2

The delivered products have deficiencies caused by transport to the assembly site, detected by the customer at the time of receipt or assembly.

1.2.1.3

The products delivered do not comply with the technical specifications indicated on www.letheshome.pt or do not reasonably serve the purposes indicated on www.letheshome.pt, the customer making a complaint about these anomalies within a maximum period of 14 days from the date of receipt of the article.

1.2.1.4

Within the scope of the right of free resolution (article 10, nº 1 of DL 24/2014 of 14 February) the customer can return the products without having to justify the reason for the return, provided that he expresses his intention by registered letter sent to the headquarters from Letheshome (Vianatece Artesanato Tecelagem Lda., Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal) within 14 days of receiving the order. In this case, the return is considered the responsibility of the customer.

1.2.2

Product returns are carried out under the conditions indicated below:

1.2.2.1

The customer must ask www.letheshome.pt to pick up the item at the address where it was delivered.

1.2.2.2

In accordance with article 13, nº 2 of DL 24/2014 of 14 February, www.letheshome.pt will charge the cost corresponding to the collection services and possible disassembly of the products returned under the conditions indicated in 1.3.

1.2.3

The customer agrees to keep the products he intends to return in the conditions in which they were delivered, with the original packaging in a reasonable state of conservation in order to allow their resale.

1.2.4

Returned products must contain all accessories delivered, including assembly manuals, hardware and tools included in the price.

1.2.5

In the case of an exchange, if the cost of the new order is higher, the user will have to pay the difference, adding the remaining payment to the exchange request or making it when picking up the new order.

Charges with the return

1.3.1

In the case of a refund under the terms of point 1.2.1.4, the customer accepts without any restriction that the products supplied in a “Kit” that require assembly, carried out by our technicians or by third parties, undergo wear and tear in the process that alters the its initial supply characteristics.

1.3.1.1

The resale of these products can only be carried out with a significant discount. In the case of a return for which the customer is responsible, he accepts that www.letheshome.pt deducts from the refund, an amount corresponding to the devaluation suffered by the good in the assembly process, 25% of its value in new.

1.3.2

In the case of a return for which the customer is responsible, www.letheshome.pt will charge the transport costs.

Refunds

1.4.1

Whenever there is a refund of sums paid by the customer, www.letheshome.pt undertakes to make every effort to ensure that these are carried out as quickly as possible and within a period that never exceeds 30 days.

1.4.1.1

Within 14 days from the date on which www.letheshome.pt is informed of the decision to terminate the contract, www.letheshome.pt will reimburse the consumer for all payments received, including the costs of delivering the good to the terms of no. 2 of article 13 of Decree-law 24/2014 of 14 February (amended by Law no. 47/2014 of 28.07).

1.4.1.2

Reimbursement of payments will be made through the same means of payment that was used by the customer in the initial transaction, unless expressly agreed to the contrary and provided that the customer does not incur any costs as a result of the refund.

1.4.1.3

www.letheshome.pt is not obliged to reimburse additional delivery costs when the customer expressly requests a different and more expensive delivery method than the commonly accepted and less expensive method proposed by www.letheshome.pt

1.4.1.4

With the exception of cases where www.letheshome.pt offers to collect the goods, retention of the refund is only allowed as long as the items are not received or as long as the consumer does not provide proof of returning the item.

1.4.1.5

When the item delivered to the customer's home at the time of signing a contract concluded off-premises cannot, due to its nature or size, be returned by post, it is up to www.letheshome.pt to collect the item and bear the respective cost. .

1.4.1.6

Failure to comply with the reimbursement obligation within the period provided for in paragraph 9.4.1.1 obliges www.letheshome.pt to return double, within 15 working days, the amounts paid by the customer, without prejudice to the customer's right to compensation for pecuniary and non-pecuniary damages.

Orders and Shipments

Your orders arrive in full compliance with what you ordered through the online store, you have no worries.

Scope

1.1.1

The products on this website are available for all European Union countries.

1.1.2

The shipping costs for shipping the goods are:

Mainland Portugal: €2.00 Shipping,

Madeira/ Azores: 5.00€ Shipping,

Mainland Spain: €3.00 Shipping,

Spain Balearic Islands (Mallorca and Ibiza):35.00€ Shipping,

Spain Canary Islands (Canary Islands, Las Palmas Tenerife and Gran Canary Islands): 35.00€ Shipping,

France: €8.00 Shipping,

Italy: €8.00 Shipping,

Ireland: €45.00 Shipping,

Netherlands: €8.00 Shipping,

Belgium: €8.00 Shipping,

Luxembourg: €8.00 Shipping,

Germany: €8.00 Shipping,

Poland: €8.00 Shipping,

Corsica/ Sardinia: €60.00 Shipping,

Sicily: €60.00 Shipping

1.1.3

Deliveries will be made to the address indicated by you in the identification process.

1.1.4

Deliveries will be made from Monday to Friday from 8:00h to 20:00h.

Delivery Security Procedures

1.2.1

Check that the outer packaging does not show signs of abuse;

1.2.2

Open the packages in the areas indicated, keeping them in good condition for a period of 48 hours;

1.2.3

Check that the products do not have visible transport or manufacturing defects;

1.2.4

The customer has the right to ask the carrier to wait for the goods delivered to be checked;

1.2.5

The documents accompanying the delivery are:

1.2.5.1 Invoice for the goods (Original and duplicate for the customer).

Rescheduling of Deliveries

1.3.1

You can reschedule your delivery up to 48 hours before the scheduled date, using the line +351 258 350 113 (call to the national fixed network) from Monday to Friday from 9:00h to 18:00h, or through the address e-mailorders@letheshome.pt

1.3.2

All our deliveries are prepared at least 48 hours in advance. If you wish to reschedule your delivery after confirmation by our services, www.letheshome.pt does not guarantee stock availability and reserves the right to charge the costs corresponding to the reorganization of the preparation, logistical and administrative processes indicated in 6.5. 1

Delivery services use the usual accesses to delivery addresses (e.g. stairs, interior elevators) and passages in existing spaces (e.g. doors and stairs). They do not use additional transport or lifting machinery or make any changes to the construction of the buildings.

1.4.1

In the case of delivery services verifying a high risk of damage in the transport of the products to the place of delivery or assembly, they may advise against carrying out this service. In this case, if the customer intends to contradict this advice, the transport will be carried out under his/her responsibility and risk, and www.letheshome.pt will not accept costs resulting from damages arising therefrom.

Delivery Anomalies

1.5.1

Anomalies for which the customer is responsible:

1.5.1.1

If delivery is not possible at the address or date indicated, for reasons under your responsibility and without any attempt to reschedule within the deadlines indicated in 6.3.1, the products return to the distribution warehouse under the following conditions:

1.5.1.2.1

There will be eight days at your disposal to reschedule the delivery or assembly, after which www.letheshome.pt considers that the customer wants to cancel the delivery.

1.5.1.3

The costs of canceling or rescheduling the delivery will be those arising from holding the stock (immobilization of stock at your order for the excess period), transport (return of the products to the warehouse and a new trip for delivery), administrative processes (cancellation transport documents and issued invoices and production of new transport and invoicing documents) and warehouse logistics (car unloading, storage in the warehouse, new preparation and new loading), with a minimum of €30.00 less than 30% of the order value.

1.5.2

Anomalies under the responsibility of www.letheshome.pt

1.5.2.1

www.letheshome.pt makes every effort to meet the delivery deadlines assumed with customers. In the event of unforeseen events that lead to non-compliance with the delivery of the item on the date confirmed by www.letheshome.pt, the customer may choose to reschedule the delivery for a new date or, alternatively, terminate the contract at no additional cost, being refunded all amounts paid in the terms indicated in 9.4.

1.5.2.2

The customer must verify upon receipt that the products delivered are in accordance with his order and with the conditions agreed upon for delivery and that they do not present manufacturing and transport deficiencies.

1.5.2.2.1

If so, you must immediately make a note on the carrier's bill, in the place reserved for this purpose, or refuse to accept it.

Privacy Policy Framework

This Privacy Policy establishes the commitment of Vianatece Artesanato Tecelagem, Lda., owner of the LethesHome brand and hereinafter referred to as LethesHome, with its Customers, regarding the protection of personal data, aiming to reinforce and consolidate its relationship of trust and proximity.

Through this Privacy Policy, LethesHome informs its Customers regarding the treatments it performs with their data, as well as the rights it recognizes them, as holders of personal data. LethesHome acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation - RGPD) and the applicable data protection legislation, in all personal data processing activities that are your responsibility. Vianatece Artesanato Tecelagem, Lda. processes personal data through various operational and technical means that support the activities of its business processes.

Goals

The Privacy Policy, as a communication tool, has the following main objectives:

Reinforce and consolidate LethesHome's relationship of trust and proximity with its Customers; Demonstrate transparency in the processing of personal data carried out by LethesHome; Inform Customers of their rights, as holders of personal data, and how they can exercise them; Customers about LethesHome's Managers from whom they can request the exercise of their rights, or clarify how their personal data is treated;

Scope of application

The Privacy Policy applies exclusively to the processing of personal data carried out by LethesHome, in the context of the foreseen purposes. For the purposes of this Privacy Policy, any and all information relating to an identified or identifiable natural person is considered personal data. Customers who can be identified directly or indirectly, namely through an identification number or through specific characteristics of their physical, physiological, genetic, cultural or social identity, are identifiable.

Privacy Policy

a) Our commitment

The protection of your personal data is a priority for LethesHome.

We are committed to only processing your personal data that is strictly necessary to provide you with the best services, ensuring transparency in information and application of best practices in the field of security and protection of personal data.

Whenever your personal data is processed by contracted entities, LethesHome will require that these entities present the same level of privacy and security guarantee in terms of personal data protection.

We want to earn your trust and make you feel that your personal data is safe with us, as we will always be committed to protecting your privacy, assuming, with great seriousness and commitment, our responsibilities regarding the protection of your personal data.

For questions related to the processing of your personal data, you should contact us through the following means:

Telephone: +351 258 350 113 (call to the national fixed network) (Monday to Friday from 9:00 am to 6:00 pm)

Registered letter to the address: Vianatece Artesanato Tecelagem, Lda. Neiva Industrial Zone, 2nd Phase, 4935-232 Viana do Castelo

Email: rgpd@letheshome.pt

b) What are personal data and what categories of data do we treat at Vianatece Artesanato Tecelagem, Lda.?

The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. Personal data is any information, regardless of its nature and the medium in which it is presented, capable of identifying a person. Examples of categories of personal data processed by LethesHome are:

Identification and contact data:

Name, identification document number, tax identification number (NIF), age, date of birth, telephone contact, email, address, profession, marital status, educational qualifications, payment data, electronic identifiers (digital login credentials), etc.

Relationship with the Company:

History of visits, products and services that you researched, purchased or subscribed to;

Profile:

Tastes, interests and preferences, in your relationship with LethesHome;

c) Who is responsible for processing your personal data?

The entity responsible for processing your personal data is Vianatece – Artesanato Tecelagem, Lda. with headquarters in Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Taxpayer nº 502405961, and with Reg. Conservatory of Viana do Castelo nº 502405961.

d) In what situations do we process your personal data?

At LethesHome we process your personal data with your consent, when you make a purchase, when you hire a service or when you use our website. This treatment can be done orally, in writing or through our website.

e) For what purposes do we process your personal data?

LethesHome guarantees that your personal data is treated only for the purposes communicated to it, not being used for any other purpose. Thus, we process your personal data to guarantee the quality of the service we provide you and to better respond to your needs. Some examples of purposes for which we may use your personal data:

Direct marketing:

To inform you of news, opportunities and promotions that may interest you

Online store registration:

So that you can enjoy access to our online store, where you can make your purchases comfortably from wherever you are;

Customer Management:

To send you your online purchases home without you having to go to one of our stores; To inform you of the availability of your order.

Customer Card:

So that we can provide you with all the advantages of the Cliente Card, such as access to discounts on purchases in our stores and services, etc.

f) On what basis do we process your personal data?

These are the circumstances that allow us to process your personal data:

Your express consent

either in writing or orally, for example, for direct marketing purposes, to receive emails or SMS messages from LethesHome.

Execution of a contract

entered into with Vianatece Artesanato Tecelagem, Lda., such as a purchase and sale agreement for products or services purchased from LethesHome.

Compliance with a legal obligation LethesHome's legitimate interest

for example, resulting from the collection of suggestions/complaints, for the purpose of improving the quality of the service provided

LethesHome undertakes to treat your personal data in such a way as to guarantee the confidentiality, security and protection of such data against unauthorized or unlawful processing and against its loss, destruction or damage.

g) How long do we keep your personal data?

We only keep your personal data for the period strictly necessary to fulfill the objectives identified above, within legal limits. After the defined conservation period, LethesHome undertakes to eliminate, destroy or anonymize your personal data. In general, LethesHome retains transaction data for a period of 10 years, which is the period defined by law, as well as the reasonable maximum period of useful life of our equipment. Regarding video surveillance, we only keep your personal data for a period of 30 days, as required by law. You may request additional information regarding the retention periods of your personal data, through the following means:

Telephone: +351 258 350 113 (call to the national fixed network) (Monday to Friday from 9:00 am to 6:00 pm)

Registered letter to the address: Vianatece Artesanato Tecelagem, Lda. Neiva Industrial Zone, 2nd Phase, 4935-232 Viana do Castelo

Email: rgpd@letheshome.pt

h) To whom do we transmit your personal data?

Whenever necessary, LethesHome may transmit your personal data to third parties – LethesHome partner companies, for example, freight transport companies – only and exclusively for the purpose of performing a service you have contracted, such as the delivery of a product to your home. Your personal data may also be communicated, in compliance with the law, to State entities, such as the Tax Authority.

i) What are your personal data protection rights and how can you exercise them?

Right of access to information:

You can obtain confirmation of which of your personal data are processed by LethesHome, as well as the respective information about the purposes of the treatment or the retention periods of such data. Right of rectification: You can ask to change your personal data that are incorrect or incomplete.

Right of erasure:

You can request the deletion of your personal data, as long as there are no legal requirements for its conservation.

Right to portability:

You may receive the personal data that you provide us in a structured way in a machine-readable digital format.

Opposition right:

You can oppose or withdraw the consent you previously gave to the processing of your personal data.

Right to limitation of treatment:

You can request the limitation of the processing of your personal data, in the form of:

a) Suspension of processing;

b) Limitation of the scope of processing to certain categories of data or purposes of processing. Right not to be subject to automated individual decisions (profiling):

You can ask not to be subject to any decision made solely on the basis of automatic processing. These decisions are related to the definition of consumer profiles by LethesHome, based on your tastes, interests and preferences, search and purchase history, etc., namely to provide a quality service and adapt marketing communications.

You can exercise these rights in writing, through the following means:

Telephone: +351 258 350 113 (call to the national fixed network) (Monday to Friday from 9:00 am to 6:00 pm)

Registered letter to the address: Vianatece Artesanato Tecelagem, Lda. Neiva Industrial Zone, 2nd Phase, 4935-232 Viana do Castelo

Email: rgpd@letheshome.pt

LethesHome will carefully analyze requests, assessing their legitimacy and relevance, committing to respond in a timely manner. If necessary, the holder of personal data may also file a complaint with the National Data Protection Commission (CNPD).

j) Cookies

LethesHome uses, on its Websites, cookies that allow to improve the performance and browsing experience of our users, increasing, on the one hand, the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps websites to recognize the user's device the next time they visit us, but it will also be essential for their functioning. The cookies used by LethesHome, on all its Websites, do not collect personal information that allows identifying the user, saving only generic information, namely, the form and/or place of access of the user and the way in which he uses the Websites. Cookies only retain information related to User preferences.

Analysis cookies: These are those that are treated well by us or by third parties, allowing us to quantify the number of users and carry out the measurement and statistical analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the supply of products or services that we make available to you.

Advertising Cookies: They are those that are treated well by us or by third parties, allowing us to manage more effectively the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your profile navigation.

k) How do we protect your personal data?

LethesHome has a variety of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your data personal data, preventing their misuse, unauthorized access and disclosure, their loss, their undue or inadvertent alteration, or their unauthorized destruction. We assume, in terms of information security, the same commitment to continuous improvement by which we are guided in our daily activity.

Among others, we highlight the following measures:

Restricted access to your personal data; Storage and transmission of personal data in a secure way; Protection of information systems through devices that prevent unauthorized access to your personal data; Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data; Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data; Redundancy of storage, processing and communication equipment for personal data, to avoid loss of availability.

l) Updates to this Privacy Policy

LethesHome reserves the right to periodically update this Privacy Policy. Any update made will be announced not only through our website, but also through other means of communication that the company deems most appropriate. The information will be sent, to all our customers or potential customers, to the indicated means of contact. Your continued use of our website, applications, services and features offered after such communication will be deemed to constitute, and will be deemed to be, your agreement to such changes.

The current version was published on 18-06-2018.

General Policies

The use of this website is subject to these Policies, and the user must reread the respective terms in each new use in order to verify if he agrees with it.

Pricing Policy

The prices established in this virtual store, unless otherwise indicated, will only be valid for the day they are announced, remaining in force for the customer who orders on that date, even if they receive them on a later day.

All items displayed on the site are subject to stock availability, at the time the item is collected from the respective store. Missing items will not be invoiced, and you can choose to replace them with a similar item. In case of replacement, the invoiced price will be that of the substituted product and not the one originally ordered.

The established prices, except spelling errors, publication errors or out of stocks, include VAT and are valid only for this store and for the day they are announced. Prices and specifications subject to change without notice.

Satisfaction/Return Policy

LethesHome is very concerned with the quality of its products and services. However, if you are not satisfied with a particular product, regardless of whether it is defective or not, you can always return it.

Complaints and Suggestions Management Policy

With a constant concern and totally focused on the customer's needs, LethesHome is open to any type of suggestion and complaint that you can send to the email info@letheshome.pt

Product Quality Policy

We clearly assume responsibility for our customers, employees and the environment in our work methodology. We permanently use resources in order to minimize any negative impact on the environment, proposing all the added value of handmade products with recycled raw materials.

Portugal 2020

Project Name | Internationalization VIANATECE ARTESANATO TECELAGEM, LDA

Project Code | POCI-02-0752-FEDER-020279

Main Purpose | Strengthening the competitiveness of PME

Intervention Region | North

Beneficiary Entity | VIANATECE ARTESANATO TECELAGEM, LDA

Approval Date | 2017-07-18

Start Date | 2017-03-01

Completion Date | 2019-02-28

Total Cost | €109,380.62

Financial Support from the European Union | ERDF €47,952.73

Goals:

VIANATECE ARTESANATO TECELAGEM, LDA intends with this project to assert itself in its sector, improving products in terms of quality and innovation and shaping the company in a structural and marketing way in the prospecting and consolidation of new markets and customers. The company intends to implement its internationalization process by investing in organizational and marketing innovation (commercial management tools, market studies, marketing and communication planning).

Obtained Results:

The project made it possible to implement the internationalization process in a structured/strategic way, increasing the number of customers and the volume of transactions. Terms and conditions The use of the information available on this site for consultation or for the acquisition of goods and services implies that you accept the general conditions of use and sale that we detail in the topic

Terms and Conditions

When placing his order, the User expresses his acceptance, full and complete, of the general conditions of sale, prices and description of the products contemplated in this transaction. These general conditions of sale will be the only ones applicable between the two parties. If you have any questions, contact us at info@letheshome.pt or call +351 258 350 113 (call to the national fixed network).

General Provisions

1.1

The management and operation of the website www.letheshome.pt, are the responsibility of the company Vianatece Artesanato Tecelagem, Lda., headquartered in Zona Industrial 2ª faz, 4935-232 Neiva, telephone number +351 258 350 113 (call national fixed network), fax n.º +351 258 350 115, e-mail: info@letheshome.pt, with share capital of €550,000.00, registered at the commercial registry office of Viana do Castelo with the unique number of registration number and legal person PT502405961.

1.2

The set of rules and procedures presented below and which frame the rights and duties of your relationship with www.letheshome.pt as a visitor or customer in no way contravenes the law in force.

1.3

Online sales environments and in LethesHome stores are naturally different and for this reason the General Sales Conditions at www.letheshome.pt are specific and prevail whenever there are inconsistencies in the treatment provided to you on this site and that practiced in our stores.

About the Contents

2.1

The information, images and other content presented here are intended for the private use of the company, not being allowed to be used for purposes outside the scope of www.letheshome.pt

2.2

We strive to ensure that all information disclosed is free from publication errors. Whenever we detect an error that could significantly change the conditions that determined the execution of this contract, we will contact you to decide, under the terms indicated here, on its maintenance.

2.3

Under the terms of the return conditions set out in point 9, if the product you received does not correspond to the characteristics informed at the time of the order, you will have the right to return it.

2.4

The images presented are exclusively intended to illustrate the indicated article and are not part of the contractual bond of purchase and sale between www.letheshome.pt and the customer.

2.5

The color tones of the product images displayed on your computer screen may look different from reality and depend on factors outside the sphere of responsibility of www.letheshome.pt, such as, for example, the characteristics of your computer equipment.

2.6

For professional use, please contact our line +351 258 350 113 (call to the national fixed network) from Monday to Friday from 9:00 am to 6:00 pm, or at info@letheshome.pt We will be delighted to to support you in your decision.

Order at www.letheshome.pt

3.1

You can place your order on our website www.letheshome.pt, 24 hours a day.

3.2

You can only place orders if you are over 18 (eighteen) years old.

3.3

Orders at www.letheshome.pt take place in the following stages:

3.3.1

Product selection phase where the customer will browse our catalog available for sale and place their selection in the “Shopping cart”.

3.3.1.1

In this process, you should verify that the products you have selected are intended for the use you intend to give them. The use of a product for purposes other than those presented on the website may imply the total or partial cancellation of the guarantee, the possible appetites of the products are described on the website, or else they will be so notorious that they do not require further development.

3.3.1.2

You should also check that the products have the appropriate dimensions for the space where you intend to place them and that the accesses to the delivery location allow for their passage.

3.3.2

“Outbox” phase where, after choosing the products you want to order and having registered as a customer, you will complete your order with the information necessary for payment and delivery.

This phase consists of 4 steps:

1. Validation of the “Shopping cart”;

2. Selection of “Method of Payment”;

3. “Order Registration”;

4. “Order Confirmation”.

3.4

The customer can only cancel his order up to 48 hours after placing the order. Cancellations can only be made through our line +351 258 350 113 (call to the national fixed network) from Monday to Friday from 9:00 am to 6:00 pm, or at vendas@letheshome.pt

Price

4.1

The sales prices published on www.letheshome.pt are in euros, include all fees and taxes required by law and are valid unless there is a publication error or out of stock.

4.2

The sale prices of published products do not include delivery services.

4.3

Delivery prices do not include the use of special means of transport or access such as external stairs or cranes, or alterations to civil construction in doors, windows, stairs or other structures of the property.

4.4

www.letheshome.pt reserves the right to modify the sale prices at the most convenient times, in compliance with the law, and ensuring the commitments already assumed with its customers, with the exceptions indicated in point 4.1.

4.5

Prices at www.letheshome.pt are the same as those existing in LethesHome physical stores, with the exception of implementing promotional campaigns aimed exclusively at a point of sale.

4.6

In the universe of products that we regularly manage, errors in marking the sale price may occur. We will do our best to correct them as quickly as possible. If any of the products you ordered are incorrectly marked, we will contact you using the channels indicated on your identification sheet. At this time, you can, without any charge, cancel your order and all amounts you have already delivered will be refunded.

4.6.1

If it is not possible to contact us through the means indicated in your identification form, we will consider your request without effect.

Stock Availability

5.1

The indicated stock availability dates are forecast and are subject to the verification of logistical and production factors that we can estimate, but which are dependent on third parties.

5.2

The date for delivery of your order is 10 working days for Mainland Portugal and Peninsular Spain and 15 working days for other countries. Delivery time not applicable for: . Customized Products; . Force majeure cases.

5.2.1

Availability by type of shipment depends on the existence of items in stock in the warehouses and the transport schedule for transfers and delivery. If the best possible date is not the most convenient, please contact our line +351 258 350 113 (call to the national fixed network) from Monday to Friday from 9:00h to 18:00h, or at vendas@letheshome .pt

5.3

For reasons related to the logistical organization of deliveries and the imponderables that occur daily in the delivery circuit, it is not possible for us to schedule your delivery, however, if the telephone/mobile number is part of the User data, the carrier will contact you to arrange the most convenient time and date of delivery.

5.4

www.letheshome.pt reserves the right, at any time, to withdraw any product that appears on this website, or to withdraw or eliminate any material or content from this website, without prejudice to the effort to process all orders already placed. the date. Availability of the Delivery Service and Shipping Fees

6.1

Scope

6.1.1

The products on this website are available for all countries belonging to the European Union and the United Kingdom.

6.1.2

Mainland Portugal: €2.00 postage,

Madeira/ Azores: 5.00€ for postage,

Mainland Spain: €3.00 postage

Spain Balearic Islands (Mallorca and Ibiza):35.00€ Shipping

Spain Canary Islands (Canary Islands, Las Palmas Tenerife and Gran Canary Islands): 35.00€ Shipping

France: €8.00 postage

Italy: €8.00 postage

Ireland: €45.00 postage

Netherlands: €8.00 postage

Belgium: €8.00 postage

Luxembourg: €8.00 postage

Germany: €8.00 postage,

Poland: €8.00 postage

Corsica/ Sardinia: €60.00 Shipping

Sicily: €60.00 postage

Values shown may vary depending on the specific location;

6.1.3

Deliveries will be made to the address indicated by you in the billing process.

6.1.4

Deliveries will be made from Monday to Friday from 8:00h to 20:00h.

6.2.

www.letheshome.pt seeks to ensure that the products we deliver are in perfect condition and in accordance with the order you placed. However, for your safety, we recommend the following procedures:

6.2.1

Check that the outer packaging does not show signs of abuse;

6.2.2

Open the packages in the areas indicated, keeping them in good condition for a period of 48 hours;

6.2.3

Check that the products do not have visible transport or manufacturing defects;

6.2.4

The customer has the right to ask the carrier to wait for the goods delivered to be checked;

6.2.5

The documents accompanying the delivery are: Invoice for the items (Original and duplicate for the customer). 6.3 Rescheduling of Deliveries

6.3.1

6.3.2

6.4

6.4.1

In the event that the delivery service verifies a high risk of damage in the transport of the products to the place of delivery or assembly, they may advise against carrying out this service. In this case, if the customer intends to contradict this advice, the transport will be carried out under his/her responsibility and risk, and www.letheshome.pt will not accept costs resulting from damages arising therefrom.

6.5

Anomalies in Deliveries

6.5.1

Anomalies for which the customer is responsible:

6.5.1.1

6.5.1.2.1

There will be eight days at your disposal to reschedule the delivery or assembly, after which www.letheshome.pt considers that the customer wants to cancel the delivery.

6.5.1.3

The costs of canceling or rescheduling the delivery will be those arising from holding the stock (immobilization of stock at your order for the excess period), transport (return of the products to the warehouse and a new trip for delivery), administrative processes (cancellation waybills and issued invoices and production of new transport and billing documents) and warehouse logistics (car unloading, storage in the warehouse, new preparation and new loading), with a minimum of €30.00 less than 30% of the order value.

6.5.2

Anomalies under the responsibility of www.letheshome.pt

6.5.2.1

6.5.2.2

The customer must check upon receipt that the products delivered are in accordance with his order and with the conditions agreed for delivery and that they do not have manufacturing and transport deficiencies.

6.5.2.2.1

If so, you must immediately make a note on the carrier's bill, in the place reserved for this purpose, or refuse to accept it.

Payment

7.1

Payment always corresponds to the total amount of the purchase.

7.2

To settle the order amount, the customer may use the following payment method: Easypay- Credit Card; Payment by Multibanco; Bank transfer;

Guarantee

8.1

Products marketed at www.letheshome.pt that are purchased by “final consumers”, understood as such “those to whom goods are supplied, services rendered or any rights transferred, intended for non-professional use, by a person professional activity that aims to obtain benefits”, benefit from a 2-year warranty from the date of delivery of the product, in accordance with Portuguese legislation that transposed Directive No. 1999/44/EC, of the European Parliament and of the Council, of 25 May, on certain aspects of the sale of consumer goods and related guarantees.

In case you need to activate the guarantee, please contact us through our line +351 258 350 113 (call to the national fixed network) from Monday to Friday from 9:00h to 18:00h, or by emailing orders @letheshome.pt

8.2

In order to exercise the rights referred to in the previous point, the consumer must report the lack of conformity to the seller within a period of two months from the date on which he detected it.

8.3

Products marketed at www.letheshome.pt that are acquired by “professional users”, understood as such “those to whom goods are supplied, services rendered or any rights transferred, intended for professional use, by a person who exercises a professional an economic activity aimed at obtaining benefits”, those to whom goods are supplied, benefit from six months from the date of delivery of the product, unless another deadline is contractually agreed, in accordance with Portuguese legislation.

8.4

In order to exercise the rights referred to in the previous point, the professional buyer must report the lack of conformity to the seller within a period of thirty days from the date on which he detected it.

8.5

In the case of products beyond the warranty period, LethesHome also provides technical assistance, so the customer can inform and send defective or faulty items to LethesHome. The articles will be analyzed by LethesHome's After-Sales User service, which will issue a technical opinion and respective repair quote, if applicable. Repairs only start after acceptance of the budget by the User.

Return of Products

9.1.

Scope

9.1.1

9.1.2

9.1.3

We thank you in advance for your understanding and remind you that for a faster resolution of your case, you should pay attention to the following simple procedures when receiving:

9.1.3.1

Check that the outer packaging does not show any anomaly (damaged, wet, torn box,…).

9.1.3.2

Open the packages in the indicated areas (when possible) and keep them in good condition for a period of 48 hours.

9.1.3.3

Check that the products do not have visible transport or manufacturing defects.

9.1.3.4

Write down all complaints on the Receipt Report.

9.1.4

The customer may also make a complaint about an anomaly to the telephone +351 258 350 113 (call to the national fixed network) from Monday to Friday from 9:00 am to 6:00 pm, or via the email address reservas@letheshome. pt, or by registered letter to the address Vianatece Artesanato Tecelagem Lda., Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal.

9.1.5

www.letheshome.pt may request the evaluation of the complaint by a technician, the customer being available for this evaluation within a reasonably short period and always within the warranty period.

9.2

Return acceptance conditions.

9.2.1

The customer has the right to return the purchased products whenever one of the following situations occurs:

9.2.1.1

The delivered products have manufacturing defects detected and communicated within the warranty period (see point 8).

9.2.1.2

The delivered products have deficiencies caused by transport to the assembly site, detected by the customer at the time of reception or assembly.

9.2.1.3

9.2.1.4

9.2.2

Product returns are carried out under the conditions indicated below:

9.2.2.1

The customer must ask www.letheshome.pt to pick up the item at the address where it was delivered.

9.2.2.2

9.2.3

9.2.4

Returned products must contain all accessories delivered, including assembly manuals, hardware and tools included in the price.

9.2.5

9.3

Return charges.

9.3.1

In the event of a refund under the terms of point 9.2.1.4, the customer accepts without any restriction that the products supplied in a “Kit” that require assembly, carried out by our technicians or by third parties, undergo wear and tear in the process that alters the its initial supply characteristics.

9.3.1.1

The resale of these products can only be done with a significant discount. In the case of a return for which the customer is responsible, he accepts that www.letheshome.pt deducts from the refund, an amount corresponding to the devaluation suffered by the good in the assembly process, 25% of its value in new.

9.3.2

In the case of a return for which the customer is responsible, www.letheshome.pt will charge the transport costs.

9.4

refunds

9.4.1

Whenever refunds of sums paid by the customer take place, www.letheshome.pt undertakes to make every effort to ensure that these are carried out as quickly as possible.

9.4.1.1

9.4.1.2

9.4.1.3

9.4.1.4

9.4.1.5

9.4.1.6

Litigation and Liability

For any dispute arising from the application of these General Conditions of use and sale, a court in the district of Viana do Castelo will be competent, waiving any other.

Company adhering to the ARBITRAL COURT of CIAB – Consumer Information, Mediation and Arbitration Center, NPC 505 214 504, with the following contacts, Av. Rocha Páris n.º 103 (Edifício Vila Rosa), 4900-394 Viana do Castelo, Tel: +351 258 809 335 (call to the national fixed network); Fax: 258 809 389; e-mail: ciab.viana@cm-viana-castelo.pt; Website: www.ciab.pt

In the event of a dispute, the consumer may resort to this Dispute Resolution Entity.

Suggestions, Complaints, Opinions and Comments

11.1

To allow a personalized and constructive treatment of your suggestions, complaints, opinions and comments, we always ask that you register as a customer.

11.2

The information, suggestions and opinions of third parties displayed on www.letheshome.pt are the sole responsibility of their authors.

11.3

To prevent the display of opinions and comments that could harm the rights and freedoms of third parties, the submitted texts are evaluated by an internal team.

11.4

www.letheshome.pt reserves the right not to publish opinions that violate its rights or the rights and freedoms of third parties.

11.5

www.letheshome.pt seeks to permanently improve the service provided to its customers. Thanks in advance for all constructive contributions to improve our service.

Intellectual property

12.1

All elements present at www.letheshome.pt, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of Vianatece.

12.2

The user who has a personal website on the Internet and who wishes to place, for personal use, on his website a simple direct link to the homepage of the www.letheshome.pt website, must obligatorily request authorization from Vianatece. In this case, it will not be an implicit agreement of affiliation or partnership.

12.3

In all cases, any link, even tacitly authorized, must be withdrawn with a simple request from Vianatece.

Discount Cards

13.1

It is valid to use the Discount Card in all LethesHome physical stores and in the online store.

The use of the Discount Card in physical stores depends on presenting it when paying for your purchases.

To use the card in the online store and enjoy the discount shown on it, just enter the code shown on the back, in the cart when confirming payment.

The discount will be applied to the total amount of the order or purchase.

You can also accumulate other advantages and discounts depending on current campaigns.

The discount card that is delivered at LethesHome Apartments:

It is valid to use the Discount Card in all LethesHome physical stores, in the online store and in the booking engine.

The discount card that is delivered in LethesHome stores:

The use of the Discount Card in the online store and in the booking engine is valid.

LethesHome is not responsible in the event of loss or theft of the card, the misuse of which is the responsibility of the customer.

Any question or doubt should contact +351 258 350 113 (call to the national fixed network) or email info@letheshome.pt

Customer Card

1. The Customer Card is personal and non-transferable.

2. The Customer Card, in addition to the immediate discount, allows you to accumulate other discounts, which can be used in LethesHome stores.

3. Discounts accumulated on the customer card cannot be converted into cash.

4. Discounts for multiple purchases can be accumulated.

5. The discount accumulated on the card can be used in its entirety.

6. Items can be paid for in full with the balance accumulated on the card.

7. You have 30 days from the available date to settle your card balance.

8. The use of the “accumulated discount” is subject to the general operating rules of the Customer Card. In all cases, the standards required and printed on the purchase receipt must be complied with. Discount Card

It is valid to use the Discount Card in all LethesHome physical stores and in the online store.

The use of the Discount Card in physical stores depends on presenting it when paying for your purchases.

To use the card in the online store and enjoy the discount shown on it, just enter the code shown on the back, in the cart when confirming payment.

The discount will be applied to the total amount of the order or purchase.

You can also accumulate other advantages and discounts depending on current campaigns.

It is valid to use the Discount Card in all LethesHome physical stores, in the online store and in the booking engine. The use of the Discount Card in the online store and in the booking engine is valid.

LethesHome is not responsible in the event of loss or theft of the card, the misuse of which is the responsibility of the customer.

Any question or doubt should contact +351 258 350 113 (call to the national fixed network) or email info@letheshome.pt.

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Terms & Conditions